Communication to residents

Effective communication to residents is essential to making home-sharing in corporation housing a success. Hospi Housing supports corporations at every step.

Why is good communication important?

Residents have questions and concerns about home-sharing:

• Am I allowed to do this? What does my contract say?
• Does it affect my rent or benefits?
• Who will come live in my house?
• What if it doesn't work out?

By answering these questions up front, you lower the threshold and increase sign-ups.

What do we offer?

• Resident letter: a clear, warm letter explaining what home-sharing is and how it works
• FAQ for residents: answers to the most frequently asked questions, written specifically for corporation tenants
• Information evenings: sessions in the neighbourhood where residents can ask questions and hear how it's gone for other hosts
• Personal approach: for residents who show interest but are still unsure, we offer a personal conversation

Tone of voice

We always communicate warmly, accessibly, and honestly. We understand that letting someone into your home is a big step. That's why we emphasise:

• that the resident always chooses who comes to live there
• that there's a 9-month trial period
• that Hospi Housing guides and supports throughout
• that it can be financially attractive (room rental tax exemption)

Results from practice

Our experience with other corporations shows that a personal, approachable touch works best. Residents who attend an information session or hear a personal story sign up as hosts significantly more often.