Hospi Housing - Privacy policy

General assumptions

Hospi Housing is an online platform where people can connect with local hosts to find temporary housing in the Netherlands. This applies to the website: www.hospihousing.com and this might change if more domains are being added. To be able to provide our services, Hospi Housing collects and processes certain personal data related to our services and our website.

We encourage you to read through this document carefully before making use of the services Hospi Housing offers. We also suggest checking this privacy document regularly to see if any changes have been made. If you have any questions about our privacy policy, you are welcome to contact us via our contact form.

Why do we collect your personal data?

When you choose to contact us, visit our website or share your personal data with us, we will collect some personal data about you. We may process these personal data for the following purposes:

Communicate with you in a personal way or to inform you about a host or (international) student.

Provide customer service, including service concerning the matching between students and hosts and deal with any enquiries or complaints.

Administer and fulfil your request to initiate looking for an (international) student or local host, including the financial and logistic handling.

Perform market research and improve our business and services.

Perform statistical analyses and reporting.

Providing services on the internet.

Which personal data do we collect?

Which personal data we collect, depends on which services you use. In general, there are two categories of personal data we collect or use:

1. Personal data you provide

The following data is collected from (international) students and/or local hosts to be able to make a match between the local host and the international student possible:

Firstname(s), surname, e-mail address, date of birth, gender, country of residence, profile picture, phone-number, skype-address, pictures from the room, information about the host, home address, information about the student, proof of college admission.

2. Metadata collected automatically

This data is collected or generated automatically when you visit www.hospihousing.com. This data contains data that may be used by the user interface or device activities, as well as IP addresses, unique device identifiers, MAC addresses, cookies and data from computer activities itself.

When you arrive on our website from another site, an advertisement or a link with campaign tags, we record how you got here: the page you landed on, the site that referred you, the campaign tags in the link and, if you came from an advertisement, its click id. If you come to the site directly, we record only the page you landed on and when. Either way we add a random identifier for your browser. We keep this on your device, in a cookie and a copy in your browser's local storage, until 90 days after it last changed and, once you create an account or log in, with your account, together with your browser's name and version (its user agent), so we can learn which channels bring new sign-ups. We share none of it with advertisers unless you have agreed to marketing cookies in our cookie banner, and then only what the next paragraph describes.

If you have agreed to marketing cookies, we let Google (Google Ads) and Meta (Facebook and Instagram) know when you take a step with us, such as creating an account, publishing a room, sending a request, signing a contract or making a payment, with the amount where there is one. With each step we send when it happened, the advertisement's click id if you came from one, and your email address and phone number in hashed form: made unreadable, so the platform can only match them to an account it already knows. To Meta we also send your Hospi user id in hashed form, so that it can tell which steps were taken by the same person, your browser's name and version (its user agent), and our website's address as the place where the step was taken. This tells us which advertisements bring tenants and hosts, and helps these platforms show our advertisements to people who are looking for a room or a tenant. Google and Meta also process this data under their own privacy terms. You can withdraw your agreement at any time in the cookie settings by switching marketing cookies off. Once your account has your new choice (at once if you are logged in, otherwise the next time you log in), we send nothing more about you.

Our content delivery network (the servers that deliver the website to your browser) keeps access logs of every request to the website, including your IP address, your browser type, the page requested and the page that referred you, for up to 90 days, to measure which channels bring visitors and to protect the service against abuse.

If you choose to provide your personal data on one of the above ways or visit our website and accept the cookies you authorize Hospi Housing to collect, store, disclose and otherwise process your personal data with the purpose described above. You have the right to withdraw your consent which you may have given to the processing of your personal data at any time. For cookies, you do so in the cookie settings.

How do we share or transfer your personal data?

To ensure the best service, it might happen that Hospi Housing shares your personal data with third-party service providers to perform certain processing activities on behalf of Hospi Housing. Other than set out in this statement, Hospi Housing will not sell, rent, lease or provide your personal data to third parties allowing them to use your personal data for their own purpose.

We will otherwise only release your personal data if so required or authorized by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under circumstances must outweigh your privacy interests, such as the security of our business and the safety of our staff.

How do we protect your personal data?

Hospi Housing will take appropriate technical and organizational security measures against loss or unlawful processing of this data. This may include storing your data encrypted, encrypted sessions and restricting access to your personal data.

How long do we retain your personal data?

If you want Hospi Housing to remove your personal data, you can delete your account in your Profile environment on the website. Or you can submit a request via our contact form and we will process your request within a reasonable timeframe.

Cookies and other similar technologies

If you visit www.hospihousing.com, we may use cookies and other similar technologies for storing information to provide you with a better, faster and safer browser experience.

Please refer to our Cookie policy for the explanation of cookies, other similar technologies and how we use these techniques.

Policy changes

We may change this privacy statement from time to time. We encourage you to take notice of this policy regularly. This policy was last modified on 6 November 2026.

Questions and feedback

If you have questions or comments about this privacy policy, please let us know by submitting a contact form.