How to contact us

Have a question, run into something, or just want to talk it through? The Hospi Housing team is here for you. Below are all the ways to reach us.

Contact options

• Email: Contact form, we respond within 1-2 business days
• Chat: From your account, you can message our support team directly
• Phone: Available during office hours (Mon-Fri, 9:00-17:00 CET)

What can we help with?

• Questions about the platform or your account
• Help creating a listing or profile
• Questions about contracts or legal matters
• Mediation for problems between host and tenant
• Technical issues
• Reports of undesirable behaviour or discrimination
• Feedback and suggestions

Emergencies

In life-threatening situations, always call 112. For urgent matters that aren't life-threatening but need immediate attention (feeling unsafe in your living situation, serious conflicts), contact our team as soon as you can.

Tip

Many questions are already answered here in the help centre. Use the search bar at the top to find an answer quickly.