Feedback & complaints

Your opinion matters to us. Whether it's a compliment, a suggestion or a complaint, we want to hear it and use it to improve our platform.

Giving feedback

Have an idea or suggestion to make Hospi Housing better? We're always open to feedback:

• Use our contact form
• Share it through the chat in your account
• Tell us during a conversation

Filing a complaint

Have a complaint? We take every complaint seriously and do our best to find a resolution.

Steps

1. Contact us: Describe your complaint via email or chat. Give as much detail as you can: what happened, when, and with whom?
2. Confirmation: Within 2 business days you'll get confirmation that we've received your complaint
3. Investigation: We look into the situation and, if needed, contact everyone involved
4. Response: We aim to resolve your complaint within 5 business days. For more complex matters it may take longer, and we'll keep you posted

Not satisfied with the resolution?

Feel your complaint hasn't been handled well enough? You can escalate it by emailing our team with the subject 'Escalation'. A senior staff member will then take another look at your case.

What do we do with feedback?

We share all feedback with our team and factor it into the ongoing development of the platform. Your input helps us make Hospi Housing better for everyone.