Running into something on the platform? Below you'll find solutions for the most common problems.
Login problems
I can't log in
- Check that you're using the right email address (the one you signed up with)
- Check that Caps Lock is off
- Click 'Forgot password' to set a new one
- Look in your spam folder for the reset email
I'm not receiving the reset email
- Check your spam or junk folder
- Wait a few minutes, sometimes it takes a moment
- Try again with the same email address
- Still no luck? Contact us
Page won't load or isn't working
- Refresh the page: Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
- Clear your browser cache: Go to your browser settings and clear cache and cookies
- Try a different browser: Sometimes that's all it takes
- Check your internet: Make sure your connection is stable
- Disable extensions: Ad blockers or other browser extensions can sometimes cause problems
Can't upload photos
- Check the file format (JPG and PNG are supported)
- Check the file size (max 10MB per photo)
- Resize the photo if it's too large
- Still failing? Try a different browser
Messages not arriving
- Refresh the page
- Check that your notification settings are on
- Check whether the message is in a different conversation
Other issues
Can't find your issue here? Contact us. Describe the problem as clearly as you can: what were you doing, what went wrong, and which browser or device are you using? That helps us help you faster.