Coming soon: Deposit Payments via Hospi Housing
Starting this summer, deposit payments will be managed by Hospi Housing. That means: more peace of mind, less hassle. For tenants this is safer and much more convenient.
From this summer, deposit payment will be managed via the Hospi Housing platform. This means: more peace of mind, less hassle. For tenants, this will be safer, more transparant and much more convenient. Hosts will be able to see if and when the deposit has been paid, get full visibility in their dashboard and both hosts and tenants will receive support in case of disputes. What, how and when this will change, you will read in this blog.
💡 Why is Hospi Housing managing deposits?
Until now, tenants transferred their deposit directly to the host. While this generally worked well, it sometimes caused confusion. When exactly should the deposit be paid? What happens to the money during the stay? How is the refund handled? By managing deposits through the Hospi Housing platform, we ensure:
- More transparency for both hosts and tenants
- Clear expectations from the start
- Structured procedures for refunds at the end of a stay
This is all part of our vision: creating a seamless and professional rental experience from the first contact to move-out.
👨🎓 Benefits for Tenants
🛡️ Safe and secure deposit handling
You no longer pay your host directly. Instead, you’ll transfer the deposit to Hospi Housing, where it’s safely held during your stay.
👀 Full insight into your deposit status
Your personal dashboard shows when you paid your deposit and when to expect it back — no guesswork.
💶 Automatic refund after move-out
Unless your host raises a concern, your deposit is automatically refunded within two weeks after your move-out date.
⚖️ Neutral assessment in case of disagreement
If there’s a dispute, we’re here to mediate. You’ll never have to handle a disagreement alone — we make sure the process is fair and clear.
👩💼 Benefits for Hosts
✅ Deposit paid on time, every time
No more unclear payment arrangements. You’ll know exactly when the deposit is paid — before the tenant moves in.
💸 Clear financial overview
Your dashboard shows the exact amounts paid per tenant, the refund status, and what you can expect.
⚖️ Quick and fair refunds
By default, deposits are refunded two weeks after the contract end date. Need to hold part of the deposit due to damage or missed payments? You can submit a request with explanation and evidence — directly via the platform.
🤝 Support with disputes
If there's a disagreement over the deposit, Hospi Housing acts as a neutral third party. We’ll guide both sides toward a fair solution.
📚 Less administration for you
We track when the deposit is paid and handle the refund process. What lands in your bank account is yours to keep — no more confusion about money you still owe. Clear and simple, even for your accountant.
🔐 How does it work?
Starting this summer, the deposit process will follow these simple steps:
1. After signing the rental contract, the tenant receives a payment link to transfer the deposit.
2. Hospi Housing securely holds the deposit in a separate account.
3. The host can view the deposit status in the Tenants section of their dashboard.
4. After the end of the rental period, the deposit is automatically refunded — unless the host files a formal objection.
5. In case of damages or unpaid rent, the host can submit a proposal to retain part of the deposit, along with an explanation.
6. The tenant can then either accept or respond to this proposal through the Hospi Housing chat.
📊 What does this look like on the platform?
We’ve designed the new system to be simple and user-friendly:
- For Hosts: The Tenants section shows you whether the deposit has been paid, when it’s scheduled for return, and any objections you've submitted.
- For Tenants: In your My Stay dashboard, you’ll see your payment status, receive reminders, and get notified once the refund has been processed.
📅 When does this take effect?
This new feature will be gradually rolled out starting this summer. For all new rental agreements, deposit payments via Hospi Housing will become the default. In exceptional cases, a manual agreement may still be arranged, but we highly recommend using this safer and more transparent option.
Managing deposits through Hospi Housing is a natural next step in improving the rental journey for both hosts and tenants. It aligns perfectly with what we stand for: a professional, fair, and accessible platform for shared housing.
Whether you're an experienced host or a student looking for a place to live: you deserve a rental process that just works — from start to finish.